Delivery, Return and other things
UPDATE: USPS experienced an issue in one of their warehouse. Orders processed between July 31st and August 4th may experience some delay.
We try our best to make your shopping experience a breeze, but sometimes, there's still something not quite right.
Here's what to know and what to do:
What if I haven't received my package yet?
At the uniform superstore, we ship quickly, and accurately. If you order before 2 PM, your package will be shipped when the mailman comes to our store 2 hours later. (After 2PM, it will be the day after). Then, your item should take between 2 to 5 days (excluding weekends) to be delivered to you by USPS or DHL.
If you haven't received it, you can check your tracking number on USPS website tracking tool. Sometimes, USPS tracking tool is quite...unreliable. If you don't know where is your package, send us an email at firstname.lastname@example.org and we'll call them on your behalf to know what's happening.
What if I don't like the uniforms? Or if I find it too small or too large?
We accept returns up to 30 days, no questions asked if your product still looks like new. Just connect to our return center and tell us what you want. We can either refund you or exchange it with a different size or color.
What if I received a wrong item?
Hopefully, it happens very rarely. But, Errare humanum est, let us repair our mistake! Send us an email at orders@uniformsuperstore with your name and order number and explain the situation, we'll take care of it in no time.